Privacy Policy
At Makadal’Eau Boutique Resort, we respect your privacy and are commited to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when booking or staying with us, or when visiting our website.
1. Who We Are
Makadal’Eau Boutique Resort
Circumferential road
San Juan, Siquijor 6227, Philippines
☎ +63 967 491 2082
📧 makadaleau@gmail.com
For questions or privacy-related requests, please contact us at the email above.
2. Information We Collect
We collect only the information necessary to manage your booking and provide you with comfortable stay. This may include:
✅ Full name, contact number, and email address
✅ Booking details and payment information
✅ Identification documents (for local regulations upon check-in)
✅ Preferences or special requests (e.g., food allergies, room preferences)
✅ Technical data when visiting our website (e.g., cookies, IP address, browser type)
3. How We Use Your Information
We use your personal data for:
✅ Managing and confirming your reservation
✅ Processing payments and issuing receipts
✅ Contacting you regarding your stay or reservation updates
✅ Fulfilling legal requirements (e.g., guest registration)
✅ Improving our services and guest experience
✅ Sending post-stay communications or promotional offers (only if you consent)
We do not sell, rent, or trade your personal information to third parties.
4. Sharing Your Information
We only share your date when necessary, such as with:
✅ Booking platforms (e.g., Airbnb, Booking.com, Smoobu) to manage reservations
✅ Payment processors (PayPal, Revolut, GCash, bank partners) to process payment securely
✅ Government authorities (if required by Philippine law for registration or safety purposes)
All third parties we work with are expected to handle your data securely and in accordance with applicable privacy laws.
5. Data Retention
Your personal data is kept only for as long as necessary.
✅ Booking records: up to 2 years for legal and accounting purposes
✅ Guest registration data: as required by local tourism regulations
✅ Marketing communications: until you unsubscribe or request deletion
After this period, data is securely deleted or anonymized.
6. Cookies and Website Tracking
Our website may use cookies for:
✅ Improve site navigation and usability
✅ Measure website performance and visitor behavior (e.g., Google Analytics)
✅ Enable secure online bookings
You can disable cookies through your browser settings at any time.
7. Data Security
We take appropriate measures to protect your information against unauthorized access, alteration, or loss.
✅ Access to data is limited to authorized personnel only.
✅ Payments are processed via secure, encrypted platforms (Paypal, Revolut, etc.).
✅ Digital data is stored in protected systems with regular security updated.
8. Your Rights
Under the Data Privacy Act of 2012, you have the right to:
✅ Access and review your personal data
✅ Request correction or deletion of inaccurate information
✅ Withdraw consent to processing (when applicable)
✅ File a complaint with the National Privacy Commission (NPC) if you believe your data rights were violated
To exercice your rights, contact us at makadaleau@gmail.com
9. Links to Other Websites
Our website may contain links to third-party sites (e.g., Airbnb, Booking.com, Paypal, etc.)
We are not responsible for their privacy practices, so please review their respective privacy policies.
10. Updates to This Policy
We may update this Privacy Policy periodically to reflect legal or operational changes.
The most recent version will always be available on our website.
11. Consent
By using our website, booking with us, or staying at Makadal’Eau Boutique Resort, you consent to the collection and use of your personal data as described in this Privacy Policy.